Q: Where do I go if I have an emergency?
A: Please call 911.
Q: How do I confirm my appointment?
A: Please call us at 507-526-3273.
Q: What should I bring with to my appointment?
A: Please visit our Patients and Visitors: Preparing for Your Visit page.
Billing, Insurance, Medical Records and Privacy FAQs
Q: How do I request a copy of my medical records?
A: Please visit our Patients and Visitors: Medical Records page.
Q: What insurance do you accept?
A: Please visit our Patients and Visitors: Insurance Accepted page.
Q: Who do I call with billing and payment or financial questions?
A: Please call 507-526-3273.
Q: Will my medical information be private?
Physicians and Services FAQs
Q: How do I find a primary care physician?
A: Please visit our Who We Are: Our Medical Staff page.
Q: How do I get referred to a specialist?
A: Your primary care physician will work with you to determine if specialized care is necessary and will refer you to either a specialist within our system or outside if necessary.
Q: What types of services do you offer?
A: Please visit our What We Do: Our Medical Services page for more information on all of our specialties.
Q: Where do I go for care after regular hours?
A: After hours care is available at Urgent Care and is open 9 a.m. - 7 p.m. daily and is accessible through the ER. If you have an emergency our Emergency Room is open 24 hours, 7 days a week.
Q: What's the best way to get my prescription refilled?
A: Please contact your pharmacy first and they can contact our doctors for you and help take care of any needed paperwork.
Q: One of my family members doesn't speak English, do any of your physicians speak other languages?
A: Yes, UHD offers many options for patients with language barriers. All physicians speak English and we can also provide interpreters for many languages; please request an interpreter when you call for your appointment.
Q: How can I apply for a position with United Hospital District?
A: Please visit our Careers and Volunteering page for more information on available jobs.
Q: How many babies have been delivered at UHD in the last five years?
Q: Can I stay in the same room from labor through delivery?
A: Yes, UHD has state-of-the-art labor, delivery, recovery and postpartum (LDRP) rooms with whirlpool tubs in the bathroom. There are sleeping accommodations for family as well.
Q: Do you provide 24-hour epidurals?
A: Yes, UHD has recently implemented an epidural program directed by our anesthesia department.
Q: What sorts of alternative delivery methods do you provide?
A: At this time we do not offer alternative delivery options.
Q: Do you have ultrasounds?
A: UHD has the only 4D Ultrasound in southern Minnesota.
Q: How current is UHD’s technology?
A: UHD has the GE Fetal Monitoring system, which is the monitoring system of choice. Physicians are able to view the monitor strip of their patients from their office or home. We also have the latest products for infant warming, monitoring and stabilizing.
Q: What happens if my delivery becomes high-risk?
A: UHD has highly trained and competent staff that manages the care until the transfer to a perinatal center is completed. With the emphasis on early recognition and intervention we are committed to providing or arranging timely and appropriate care.
Q: Where is the closest neo-natal unit and how would we get there?
A: The closest neo-natal unit is in Rochester, (Mayo) but all the centers are within similar distance. When an infant needs a transfer the neo-natal team comes here to prepare and attend the transport.
Q: Do you offer vaginal birth after cesarean (VBAC’s)?
A: We have the capacity to do VBAC’s but because of the mandated need for high-risk neo-natal support they are done safely only in large birthing centers, which we are not.
Q: When can I come in to tour the facility?
A: We will give tours at your convenience. Just call 507-526-7966 and arrange a time.
Q: Can I meet the doctors without having to pay for an office visit?
A: Yes, call 507-526-7388 to arrange a time.
If you can't find your answer here please Contact Us.