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UHD Wins Excellence in Patient Care Award
Posted: 8-15-2012 4:55PM

 United Hospital District Wins Studer Group's Prestigious Excellence in Patient Care Award for Doctor Communication in the "Most Improved" Category.

United Hospital District has been chosen to receive an Excellence in Patient Care award given by the outcomes firm Studer Group®. The hospital will receive the award–which will be presented at the 10th annual What's Right in Health Care® conference–for their exemplary "doctor communication" ratings on the HCAHPS patient survery.

HCAHPS, or Hospital Consumer Assessment of Healthcare Providers and Systems, is a national standardized survery tool used to measure adult inpatient perception of the quality of care they receive at a given acute care hospital.

the 27-question survery was created in 2002 by the combined efforts of The Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). Scores are publicly posted four times a year at www.hospitalcompare.hhs.gov.

Studer Group® gives its Excellence in Patient Care awards to select partnets based on very high scores in each of the HCAHPS categories. United Hospital District received this award in the "0-100 beds" category for the amount their scores increased from baseline performance to current performance on the HCAHPS questions regarding physician performance in the areas of courtesy, careful listening and clear explanations.

The What's Right in Health Care® conference will take place October 10-12, 2012, in Nashville, Tennessee, at the beautiful Gaylord Opryland Resort and Convention Center. It's an acclaimed national conference during which the top healthcare organizations in the industry gather to share" best practices" with an audience of their peers. For more information about the confernce, visit www.whatsrightinhealthcare.com.

"The best hospitals focus on bringing physicians into their corporate culture," says Quint Studer, founder of Studer Group. "It doesn't just happen. Leaders have to work hard to make sure physicians, nurses and other hospital staff all speak in one voice–and that patients understand and respond to that voice. And when a hospital can get this partnership right, the results are great clinical outcomes and satisfied patients."

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